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FAQs

Do I get a refund with my private health fund?

As as April 2019 Private Health fund rebates apply to Nutrition consultations only.  Check your level of cover to be sure you qualify.

How much is my initial consultation?

Head on over to the Fee Schedule page.

Can I use the energy blanket sessions without having to see the naturopath

Yes, many of our clients complement their current treatments provided by doctors or other healthcare professionals.

How much can I expect to pay after my initial consultation is finished?

Apart from the cost of your consultation, there are no costs unless you choose to purchase the recommended supplements and/or treatments or have further testing done.

If I buy the supplements or treatment packages can I have my money back if I change my mind?

We have a strict no refund or exchanges policy on supplements unless the seal is broken in which case it will be replaced by an identical product. Treatment packages can be shared with others if you don’t wish to come in for treatments.

How can I be sure of the quality of the herbs, creams and supplements you use?

At the Betterhealth Clinic we only use practitioner strength products. All products have been tested, registered and approved by the Therapeutic Goods Administration. Our non refund policy further ensures the quality of the products you take home. When you take the products home you know that they have never left our premises and have been kept in a quality controlled environment at all times.

Can I keep taking my medication?

You will not be asked to stop any medication prescribed to you by your doctor. Please be sure to bring them along so we can make sure we are not interacting with them, but rather working to support your current health care plan.

How often do I need to come back?

All health plans are individualised to suit needs, lifestyles and budget. Speak to Claudia about the best option for you. We also have set packages you may choose from. contact@betterhealthclinic.com.au

Is there free parking?

Yes, there is plenty of free parking around the building and underneath the building.

Is there a wheel chair access?

Yes, there is. There is acrod parking around and underneath the ECU Health Centre and elevator to easily access Level 3, where we are located.

Covid-19 Message
Due to COVID-19, the clinic is still operational with adjustments to include ONLINE CONSULTATIONS & PRESCRIPTIONS & SEAMLESS HOMEDELIVERY SYSTEM OF ALL PRODUCTS. Our phone is being answered 6 days a week.
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